Manual Reservation Check

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Audit verification

Inspector's Name

Inspector's Signature

SIGNATURE

Reservation details check

Is the guest's name recorded with proper formatting and punctuation?

Yes No NA

If there is any additional guest, is his/her profile information recorded correctly with proper formatting and punctuation?

Yes No NA

Are the dates of stay mentioned accurately?

Yes No NA

Is the number of guests mentioned accurately?

Yes No NA

Is the number of bedrooms correct?

Yes No NA

Are proper rate codes/promotional codes (if applicable) used?

Yes No NA

Is the correct type of room selected?

Yes No NA

Are the daily rates accurate?

Yes No NA

Are there any fixed rate options?

Yes No NA

Is the print rate option removed when required?

Yes No NA

Are appropriate rooms allocated to the guests (as per guest requests if any) ?

Yes No NA

Is there a proper explanation, if Do Not Move feature is selected?

Yes No NA

Is the agent profile accurately attached to the reservation?

Yes No NA

Are the market, source and origin codes mentioned correctly?

Yes No NA

Is the reference number mentioned accurately in the Voucher field?

Yes No NA

Are payment details been updated correctly and with all other (name) details?

Yes No NA

At the time of reservation, is any payment taken?

Yes No NA

Is the company profile updated at the time of reservation?

Yes No NA

Are special requests and arrival time fields updated?

Yes No NA

Are any traces or alerts included in the reservation (if required)?

Yes No NA

If the reservation is entered manually due to 'Credit Card Expiration Before Arrival' failure, are the guests informed on this?

Yes No NA

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Manual Reservation Check

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