Customer Satisfaction Survey Checklist

For full customer contentment it is important to maintain quality and provide great service. A survey to know the customer’s point of view is necessary to understand what they are expecting from your organization. This survey helps to improvise the practices in the organization and rectify the shortcomings. The customer satisfaction survey is done once the delivery is complete and nothing is pending.

General
Machine
Machine ID
Machine type
Out of service since when
Carried out remedial action
Picture of service engineer's report
Parts that were repaired
Parts that were replaced
When was repair done
Picture of Test run report done after repair
Sign off
Signature
Date
Supervisor name
Is the item fit for use?
Is further inspection needed?
Comments

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