Customer Experience Visit Checklist

Cleanliness of the Exterior
Was the entrance area of the restaurant clean and litter free?
Were the staff members dressed in clean uniform?
Did the menu boards have correct branding displayed?
General
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Which areas are in a need to be cleaned?
Is there any issue with the staff uniforms?
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Are there any issues with the quality of products?
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Are there any issues with the daily routine paperwork?
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Are there any issues with any other area?
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Date of Inspection:
Inspected by:
Signature of the inspector:
Interior Area
Was the interior of the restaurant free from dirt, stains or marks?
Was the restroom clean and stocked with adequate toiletries?
Were the staff members well groomed and dressed neatly?
Quick Service
Was there any waiting time before you placed the order?
How much time you have to wait for the staff for the order to be received?
Did you receive all your ordered items without any discrepancies?
Were all the essential condiments and accompaniments provided with the food items?
Were the french fries hot, crispy and tasty?
Serving the Order
Did you receive your order within the expected time?
Did you receive all your ordered items without any discrepancies?
Were all the essential condiments and accompaniments provided with the food items?
Was the food served to you at an expected taste and temperature?
Were the french fries hot, crispy and tasty?
Staff Behavior
Was the staff friendly and courteous?
Were the staff members attentive to your needs?
Did the staff have good communication skills?
Did the staff listen to you properly, without interrupting in between?
Did the staff acknowlege and greet you within a minute of entering the restaurant?
Staff Courtesy
Did the staff maintain a polite tone while interacting with you?
Was the staff well behaved and interactive?
Did the staff attend to your requirements properly?
Did the staff listen to your queries patiently?

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