3rd Party Lounge Operator Inspection Checklist

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This is an inspection of the lounge area. Conducted by Lounge Operator himself, this inspection focuses on the basic upkeep of the lounge as well as the hospitality provided. The inspection ensures the optimum level of service to guests.

General

Are doc checks ok?

Yes No Na

Are check-in counters open on time?

Yes No Na

Is the check-in desk in good condition?

Yes No Na

How many check-in desks are available?

What is the customer queue time per desk?

Yes No Na

Is there at least one dedicated host per check-in row?

Yes No Na

Is CUSSDOP ok?

Yes No Na

Are bag drop desks in good condition?

Yes No Na

What is the average customer queue time on the bag desk?

Yes No Na

Is a supervisor available during opening hours?

Yes No Na

How many recovery desks are present?

Is a safety card available at the desk?

Yes No Na

Are hand baggage labeled?

Yes No Na

Are handbags checked for size?

Yes No Na

Is banklining working?

Yes No Na

Is there a delay coordinator available in case of delays?

Yes No Na

Are PRMs directed to Axxicom?

Yes No Na

Signature

SIGNATURE

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3rd Party Lounge Operator Inspection Checklist

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