3rd Party Lounge Operator Inspection Checklist

This is an inspection of the lounge area. Conducted by Lounge Operator himself, this inspection focuses on the basic upkeep of the lounge as well as the hospitality provided. The inspection ensures the optimum level of service to guests.

Are doc checks ok?
Are check-in counters open on time?
Is the check-in desk in good condition?
How many check-in desks are available?
What is the customer queue time per desk?
Is there at least one dedicated host per check-in row?
Are bag drop desks in good condition?
What is the average customer queue time on the bag desk?
Is a supervisor available during opening hours?
How many recovery desks are present?
Is a safety card available at the desk?
Are hand baggage labeled?
Are handbags checked for size?
Is banklining working?
Is there a delay coordinator available in case of delays?
Are PRMs directed to Axxicom?

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