Retail customer satisfaction survey form checklist

Just before the exit of the retail store is a digital customer feedback kiosk. Customer satisfaction is most important to run a retail business. Customer feedback helps the store to get better at giving better customer service. Based on the report generated from the feedback, the areas lacking customers’ attraction can be improved to improve sales.

General conditions
Is the drive-thru easily visible and located?
Is the drive-thru properly illuminated?
Is the drive-thru free of clutter and trash?
Is the drive-thru free of damage?
Are trash cans available and emptied at regular intervals?
Are trash cans placed before reaching the menu boards?
Is the trash can easy to access without getting out of the car?
Are signs easily visible and clearly marked?
Are menu boards clean and in good condition?
Are menu boards and signs free of dirt and mildew?
Is the menu board well lit?
Are the menu board pictures well-presented and look appealing?
Are there any handwritten signs, stickers, tapes etc on menu boards and speakers?
Is the speaker free from visible damage?
Is the pickup window clean?
Do the lights automatically switch on after dusk?
Staff and Service
Are staff members well-dressed and groomed?
Does the staff have a name badge?
Does the staff greet the customer as soon as he/she arrives?
Does the staff pitch additional items or inform about the ongoing promotion (if applicable)?
Is the staff quick and prompt in offering service?
Does the cashier repeat the order?
After order confirmation, does the cashier inform me about the total amount?
After being informed of the total, does the staff ask to drive around to the window?
At the pickup window, does the cashier repeat the correct total?
Is the order made within the specified time?
After picking up the order, does the staff thank the customer for ordering?
Is the packaging intact and spill free?
Are food items provided as per the order?
Is cutlery/additional items provided with the order?
Is a proper invoice provided?
Comments:
Exterior
Menu boards/signs/promotions
Additional image
Inspector's Name/Signature:
Inspection Date:

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