Retail Shopper Checklist

Retail shopper inspection is an inspection of all the employees present at a retail store. It audits the behavior and work style of each employee. In the absence of regular inspection of employees, there may arise serious customer complaints regarding poor services offered by the employees. The overall reputation of the store may be impacted due to such situations.

Cleaning and Disinfection
Are employees informed about proper protocols for sanitization and disinfection?
Are shopping trolleys and baskets disinfected?
Are counters and shelves clean and disinfected?
Are chairs, tables/stools clean and disinfected?
Are frequently touched surfaces (including door handles, display surfaces, check outs, change rooms, restrooms) regularly sanitized ?
Are employee areas including POS stations, stockrooms, shared items like keys, tablets, etc. regularly sanitized?
Are payment machines/registers sanitized?
Is the trash emptied at regular intervals?
In which of the following areas sanitizer (alcohol-based) is present?
Store entrance
Parking spaces
Restrooms
Cash counters and desks
Support counter
Each floor of the store
Are sanitization responsibilities assigned to designated employees?
Employee and Customer safety
Is self-checkout encouraged?
Are hand sanitizer and wipes available for customers?
Do self-service areas have proper hygiene equipment?
Are employees aware of COVID-19 prevention protocols?
Do employees follow hand washing protocol?
Is COVID-19 symptoms and prevention information posted and accessible to all employees?
Do staff have access to protective equipment?
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Inspection Date:
Inspector's Name/Signature:
Social distancing and contactless payment
Are there proper signs of social distancing?
Are there ground markings to maintain social distance?
Is the access to stores regulated?
Are customer counts monitored at entrance?
Is there store limit signage displayed?
Are signs of social distancing promoted at counters, desks etc?
Are cashless payments promoted?
Store protocol
Are sanitization, handwashing protocols properly communicated to stores?
Is there a designated manager or team in case of emergency?
Is illness reporting protocol in place and communicated to stores and staff members?
Is work from home and sick leave rules in place and communicated to stores and staff?

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