Customer Area & Showroom Maintenance Checklist

Automobile Dealership & Workshop Industry

Branding & Signage
OEM branding and logo signage clean and properly illuminated.
Posters, standees, and marketing materials are current and approved.
Directional signs (Reception, Lounge, Finance, Washroom) visible and readable.
Reception desk displays dealership name, OEM logo, and business hours.
Sales advisor nameplates visible and professional.
Customer Comfort & Experience
Ambient music or infotainment volume maintained at comfortable level.
Temperature, lighting, and aroma levels checked hourly.
Customer waiting time for assistance <5 minutes.
Feedback kiosk or physical forms available near exit.
Customer complaints recorded and acknowledged within 24 hours.
Customer Reception & Interaction Area
Reception counter neat, organized, and free of clutter.
Receptionist greets customers within 30 seconds of entry.
Customer seating area clean, with sufficient chairs and tables.
Drinking water and refreshments available for customers.
Customer lounge equipped with reading materials or digital displays.
Free Wi-Fi available and accessible to visitors.
Customer washrooms clean, sanitized, and equipped with soap and tissues.
Housekeeping & Waste Management
Housekeeping staff follow cleaning SOPs for floor, glass, and seating areas.
Trash bins available and emptied regularly.
Cleaning chemicals and equipment stored in designated area.
No visible cobwebs, stains, or insects inside showroom.
Pest control done monthly by approved vendor.
Inspection & Documentation
Showroom cleanliness and ambiance checklist verified daily by supervisor.
Lighting & Electricals
Showroom lighting bright, uniform, and flicker-free.
All lights, bulbs, and spotlights functional.
Emergency and exit lights operational and checked monthly.
Cables, power sockets, and plugs neatly arranged and secured.
Electrical load tested periodically to prevent overload.
Showroom Cleanliness & Ambience
Showroom floor clean, polished, and free from dust or stains.
Glass doors, partitions, and windows spotless and streak-free.
Entrance mat and reception area maintained clean throughout the day.
Air-conditioning functional and maintaining comfortable temperature (22–25°C).
No unpleasant odors or noise in customer and display zones.
Vehicle Display Standards
Display vehicles clean, polished, and scratch-free.
Vehicle tires clean, correctly inflated, and aligned for display.
All display vehicles have valid VIN tags and spec sheets.
Bonnet, trunk, and doors of display vehicles closed properly after demo.
Showroom display layout follows OEM or dealership visual identity guidelines.
Display lights positioned correctly to highlight vehicles evenly.
No temporary stickers, personal items, or old promotional materials on vehicles.

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