Mechanical and Electrical Service Operations

Automobile Dealership & Workshop Industry

Critical - Diagnostic Tools & Equipment
Diagnostic tools (OBD scanners, analyzers) calibrated and updated regularly.
Fault codes retrieved and interpreted as per OEM diagnostic procedures.
Diagnostic connectors and cables in good working condition.
Test drives for diagnosis conducted by trained personnel only.
ECU programming or updates performed only through authorized tools.
Battery testers, multimeters, and oscilloscopes functional and available.
Documentation & Verification
Job card includes diagnostic findings, test results, and technician name.
Repair photos and reports uploaded in DMS/CRM system.
Final road test and QC checklist signed by both technician and supervisor.
Electrical Repairs - Process Control
Battery terminals cleaned, tightened, and coated with petroleum jelly.
Alternator and starter motor performance tested post-repair.
Headlamps, indicators, and brake lights tested after service.
Fuse and relay panels properly labeled and organized.
Wiring harness checked for cuts, insulation damage, and shorting.
AC system pressure and gas level checked post-repair.
All ECU-related work verified through diagnostic report printout.
Mechanical Repairs - Process Control
Correct torque applied on all critical fasteners using calibrated torque wrench.
Brake systems checked for leaks, wear, and pedal pressure post-service.
Suspension, steering, and underbody components visually inspected for defects.
Fluids drained and replaced using proper waste collection trays.
Clutch, transmission, and differential operations tested after service.
Cooling system pressure tested after radiator or hose replacement.
Wheel nuts tightened in crisscross pattern and rechecked after torqueing.
Fuel system lines and filters checked for leaks and contamination.
All replaced components tagged and returned to customer if requested.
Repair Quality - Workmanship
No oil stains, fingerprints, or loose fasteners observed post-service.
All parts fitted properly and tested for noise, vibration, and leakage.
Quality controller verifies all completed jobs before vehicle release.
Defective or repeat repair jobs reviewed for root cause.
Customer complaints analyzed and discussed during daily review meeting.
Super Critical - Vehicle Service Standards
Service work carried out strictly as per OEM-approved methods.
All service bays equipped with proper lifting equipment before vehicle repair.
Technicians use PPE (gloves, shoes, safety glasses) during mechanical and electrical work.
Service checklist used for every vehicle and signed by technician.
Engine oil, coolant, brake fluid, and transmission oil levels verified before release.
Workshop Cleanliness & Safety
Work area around vehicle clean and tools placed properly after repair.
Compressed air used with proper nozzle and pressure control.
Old fluids, filters, and used parts disposed as per waste SOP.
Electrical panels and cords kept dry and away from water or chemical exposure.
Technicians follow lockout/tagout procedure before electrical work.

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