Product Quality Assurance Checklist

Food and Beverage

Cash & Records
Previous day’s cash sealed and reconciled correctly.
Business and petty cash tallies with system records.
Mid-shift audit completed, register updated with expenses/tips.
Bank slips, petty cash records uploaded to system in real time.
Facility Ambiance Audit
Is exterior signage clean, visible, and well maintained?
If outdoor seating is provided, are chairs arranged neatly?
No stock cartons or storage items are placed near retail/cosmetic area or reception.
Reception/front desk area is clutter-free and presentable.
Front desk cupboards and drawers are tidy and organized.
Is in-store TV display functioning?
Stock cupboards are clean and products organized systematically.
No food/drinks (tea/coffee/eatables) kept at reception.
All licenses are available on-site and within validity.
Staff on floor not using headphones/earpods during duty.
Inventory Control
No expired products found on shelves.
Retail product quantities match system stock.
Consumption stock matches system entries.
All BOM entries updated till previous day.
Retail Display & Demo
All tester products have price tags removed.
Makeup/fragrance testers use black strips with white font consistently.
Skin/hair testers use white strips with black font consistently.
All testers sanitized before/after demo use.
Sensors available and positioned as per SOP.
All gondolas, wall bays, and end caps stocked as per planogram (printed copy available).
Fragrance/makeup demo trays stocked as per planogram (cotton, sanitizer, etc.).
Stock rotation on shelves follows FIFO.
Brush belts available in good condition with required set.
Staff Grooming
Staff meet grooming standards (uniform, hair, hygiene).
All employees wear name badges as per policy.
Valet/support staff maintain grooming standards.
System & Calls
Is service page/system login functional (Vodafone/tribe/etc.)?
All missed client calls responded within 30 minutes.

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