Guest Arrival Experience Audit

Hospitality

Bathrooms
Bathroom is clean, dry and free of stains or mould
Bath and hand towels are clean and neatly folded
Mirror is clean and streak-free
Washbasin, counter and taps are clean, stain-free
Handwash and lotion bottles are clean and filled
Dispenser pumps are functional
Ledge is clean
Hair dryer is working
Toilet bowl and rim are clean
Toilet seat is closed
Toilet roll is available and folded
Dustbin is clean and lined
Shower area is clean, free of hair and water marks
Toiletry shelf is clean
Toiletry bottles are clean and filled
All dispenser pumps are working
Geyser is working and switched on
Bathmat is clean and properly placed
All bathroom lights are working
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Bedrooms
Bedroom furniture is properly arranged
Curtains are neatly drawn
Bed is clean and properly made
Bedsheet, duvet and pillows are clean, without wrinkles or stains
Bed cushions and runner are clean and neatly arranged
Water bottle and glasses placed on writing table
Dustbin is clean
Hangers are neatly arranged
Mosquito repellent machine and cream are available
Rug is clean and properly placed
All lights are working
All plug points are working
A/C and remote are clean and working
Fan and remote are clean and working
Skylight is clean and blind is functional
Sit-out furniture is properly placed
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Courtyard & Pool
Furniture is clean and properly placed
Cushions are clean and neatly arranged
Pool toys are clean and neatly arranged
Pool towels are clean and neatly folded
Pool and ledge are clean and free of debris
Courtyard floor is clean
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Driveway & Entrance
Driveway and parking area are clean
All entrance lights are working
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Garden
Pathway is clean and tidy
Garden and lawn are clean and well maintained
Lawn grass is trimmed
Bonfire pit and seating area are clean
Garden lights are functional
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General
Driveway is clean and free of debris
Garden tools and hose pipe are stored properly
All villa lights are working
Villa is clean, free of dust and odour
All areas are free of cobwebs
Dusting is completed in all rooms
Sweeping is done in all rooms, including under furniture and corners
Mopping is done in all rooms
Mirrors are clean and streak-free
Furniture is placed as per standard layout
Sofa and chair cushions are fluffed up and neatly arranged
Curtains and blinds are neatly drawn
Mats and carpets are clean and properly placed
Windows and door glass are clean
Floor is clean and dry
Lights are switched on and working
All plug points are working
Wi-Fi is working
Generator is functional
Diesel stock for generator is adequate
Firewood for bonfire is stocked
Living & Dining Room
Furniture is clean and properly arranged
Sofas are clean and cushions neatly arranged
Carpet is clean and properly placed
TV and remote are clean and working
Guest accounts are logged out and deleted
Board games are neatly arranged
Bluetooth speaker is charged and working
A/C and remote are working and turned on
Bar trolley and accessories are clean
Refrigerator is clean and functional
Ice trays are filled with fresh water
Counter and washbasin are clean
Handwash bottle is clean and filled, nozzle functional
Dispenser pump is working
Microwave and kettle are clean and working
Cutlery, crockery, glassware are clean and free of marks
Dining table and chairs are clean and properly arranged
First aid box is stocked
Lights and lampshades are clean and damage-free
Fan and remote are working
All lights are working
Wi-Fi is working
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